よくある質問

FAQ

Q. What are the characteristics of deerskin?
A. Ezo deerskin is soft and moist to the touch, yet durable. It retains its soft texture even with continued use and does not harden.

Q. Is deerskin vulnerable to water?
A. Because it is breathable, if it gets wet, it will return to its original state if allowed to air dry naturally.

Q. Does it require maintenance?
A. Generally, no. Deerskin is breathable and rich in oil, so it maintains a good condition for a long time. Deerskin products from the Shosoin Treasury have remained unfaded after 1,300 years.

Q. Since it's a natural material, are there individual differences?
A. Yes. There are individual differences in scratches, wrinkles, grain, and color. Please enjoy these as unique characteristics of natural materials.

Q. Is gift wrapping available?
A. This may be possible depending on the product. If you wish to request it, please contact us before placing your order.

Q. Do you offer international shipping?
A. Yes, our Ezo deer leather products are available for international shipping. Please see our 「For International Customers」 page for details.
https://shop.rokubo.camp/pages/international

Q. Can I order food and leather products together?
A. The handling may vary depending on the order content and shipping destination. Please check the product page or contact us for details.
Please note that we cannot ship food products to international customers.