Refund policy

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Returns & Exchanges

If your item arrives defective or if you receive an incorrect item, please contact us within 5 days of delivery.
After reviewing the details, we will provide instructions regarding a return or exchange.

Returns & Exchanges Due to Customer Preference

As a general rule, we do not accept returns or exchanges due to customer preference, including differences in the appearance of natural materials, differences from your expectations, or ordering errors.

About Natural Materials

Natural materials such as deerskin and deer antler vary from piece to piece in terms of scratches, wrinkles, color, shape, texture, and other characteristics.

These variations are part of the natural character of the material and are not considered defects. Please understand and accept these characteristics before placing your order.

Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, we will review the situation and provide appropriate assistance.

We may ask you to provide photos showing the condition of the item in order to confirm the issue.

Items Not Eligible for Return or Exchange

• Items for which the return request is made after the specified return period

• Items that have been used

• Items that have been damaged, stained, or otherwise altered after delivery

• Food products and other items that cannot be returned for hygiene or safety reasons