Legal Notice Based on the Act on Specified Commercial Transactions
Legal Notice Based on the Act on Specified Commercial Transactions
Seller
FREAK,LTD.（ROKUBO）
Representative
Ko Nodasaka
Address
2-5-3 Izumicho, Kitami, Hokkaido 090-0811, Japan
Phone Number
050-3598-8814
Email Address
Store URL
Selling Price
Prices are as displayed on each product page.
Additional Charges
Shipping fees may apply. Shipping charges will be shown at checkout.
For international orders, import duties and taxes may be collected at checkout.
Eligible orders are shipped DDP (Delivered Duty Paid), so in principle no additional charges will be required upon delivery.
Payment Methods
Credit card, cash on delivery, and bank transfer
Payment is confirmed at the time the order is placed.
Delivery Time
Orders will be shipped in sequence after confirmation.
The number of days required before shipment may vary depending on the product, so please check each product page for details.
For pre-order or made-to-order items, orders will be shipped according to the schedule indicated on each product page.
Returns, Exchanges, and Cancellations
If there is a defect, damage, or shipping error, please contact us within 5 days of receiving the product. After confirming the details, we will provide instructions regarding a return or exchange.
As a general rule, we do not accept returns, exchanges, or cancellations for customer reasons.
Products made from natural materials may have individual differences in scratches, wrinkles, color, and shape. These are characteristics of the material and are not considered defects.
Some items, such as food products, cannot be returned or exchanged due to their nature.
Return Shipping Costs
In cases of defective items or shipping errors, return shipping costs will be borne by this shop.
As a general rule, we do not accept returns or exchanges for customer reasons.